👍Great location close to cable car and mountain views
🍳Excellent breakfast with a large choice and fresh options
🛏️Spacious and well-decorated rooms with comfortable beds
🍹Welcome drink and good selection of drinks
🧖♂️Private wellness area with spa treatments
🔒Secure parking facilities available
🌄Amazing views of Snezka from balconies
👨🍳Delicious dinners prepared by skilled chefs
🍷Great wine list and quality products at the bar
🤝English spoken throughout for international guests
Cons
🔧Room maintenance issues like broken locks and dripping faucets
🧼Inconsistent room cleaning services
💸Overpriced meals and services
🛌Misleading room descriptions compared to actual accommodations
🚪Uncomfortable room assignments, especially for guests with disabilities
🕰️Long wait times for technical issues like broken locks
🛠️Lack of room maintenance and cleanliness standards
🎉Disappointing New Year's Eve event with unprofessional staff
👎Poor customer service and unprofessional behavior from some staff
🛋️Furniture and interior showing signs of wear and tear
What this place has to offer
Things to do and ways to relaxBody scrub, Fitness center, Foot bath, Game room, Hiking, Hot tub, Massage, On-site entertainment, Sauna, Skiing, Spa, Spa/sauna, Tours
Services and conveniencesConcierge, Daily housekeeping, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas