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7.6Rating
Very GoodRated by Guests
33Reviews
What to expect
Pros
- 🌟Overall positive staff interactions
- 🍳Good breakfast options available
- 🏊Well-maintained swimming pool
- 🔧Modern and well-equipped rooms
- 💆Great massage services
- 🍽️Excellent restaurant with varied menu
- 🛋️Spacious and comfortable rooms
- 👌Helpful and friendly staff
- 💼Convenient for business meetings
- 🍹Nice pool bar area for relaxation
Cons
- 🚪Difficult access to the hotel location
- 🍴Limited food options at breakfast
- 🕶️Uncomfortable surroundings of the hotel
- 🕸️Lack of cleanliness in certain areas
- 💤Noise disturbances affecting sleep quality
- 💻Poor internet service for online work
- 🤝Issues with communication and language barriers
- 🧼Inadequate toiletry supplies in rooms
- 🍹Limited drinks and beverage options
- 🏨Maintenance issues impacting room quality
What this place has to offer
Things to do and ways to relaxFitness center, Golf course [on-site], Hot tub, Massage, Pool with view, Public bath, Sauna, Spa, Spa/sauna, Tours
Services and conveniencesConcierge, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish
Where you'll be sleeping






32 m²
King Panorama City View
1 king bed






32 m²
Premier City View Room - King
1 king bed





32 m²
City View King Room
1 king bed





32 m²
Panorama Room with King Bed
1 king bed





32 m²
Classic Room King
1 king bed





32 m²
Premier King Room
1 king bed




32 m²
Classical Double Room
1 double bed




32 m²
Swiss Advantage King Room with View
1 king bed




32 m²
Twin Beds
2 queen beds

32 m²
Swiss Advantage King Room with City View
What other guests say about this hotel
Exceptional
10
Everything best Stay in Santa Cruz
Couple
Very Good
8
Nice comfortable rooms with basically all you need for a night
It took a bit too long to reserve my room.. they said they hadn't been notified by booking.com therefore I had to wait awhile until I got a room which was unpleasant since I was really tired
Solo
How can this be called Swissotel
2
Overall if maintained properly it could be a decent hotel. Not 5-star, but nice and comfy
I've been to Swissotel in 4 different countries and this is my biggest disappointment in this hotel chain ever-Air Conditioning. We arrived in the hotel and everything was nice, room is clean and cozy...
Couple